Three ways to reach us

Reach Betalright Casino support in minutes

Reach our team by live chat, e-mail or phone, and someone is available around the clock to help.

Contact support See What's on the Floor

AOFA licence ALSI-349415 — independently held and verifiable

256-bit SSL encryption across every session and transaction

GLI-audited RTP and fair-play certification on file

Your first-deposit welcome offer

150% up to A$350
plus 181 free spins

4.6

Rated 4.6 from 25,921 verified player reviews

Three ways

Skip the queue and choose your channel

You will not be left guessing which channel answers quickest.

Start a chat

Live chat suits quick account questions and urgent issues, and a written reply usually lands within 4 minutes.

Start chat

Details worth writing down

E-mail [email protected] suits detailed questions and anything you want in writing, with a reply within 12 hours.

Write in

Talking beats typing

Phone +61 2 9696 8417 (AEST) suits anything you would rather talk through, and the line usually answers in 3 minutes.

Call us

Local details for you

Support built for Australian players

This is the quick reference you want when a question hits at an odd hour.

Detail

What we use

Phone

+61 2 9696 8417

Time zone

AEST

Languages

English, German, Finnish, Norwegian

Regulator

Anjouan Offshore Finance Authority, ALSI-349415

Problem gambling help

Gambling Help Online, Lifeline Australia, BetStop

E-mail

[email protected]

Betalright Casino points you to outside support

Betalright Casino backs a set of free, independent organisations that help with gambling problems in Australia. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all operate separately from us and take their own approach.

Gambling Help Online. Gambling Help Online offers free, confidential counselling and practical advice for anyone worried about their betting.

Lifeline Australia. Lifeline Australia gives crisis support and suicide prevention to anyone in distress, day or night.

BetStop National Self-Exclusion Register. BetStop National Self-Exclusion Register lets you block yourself from all licensed online gambling in Australia.

You want the right inbox

Pick the inbox for your question

You will not lose time sending your question to the wrong inbox.

Department

E-mail

General support and questions

[email protected]

Document verification checks

[email protected]

Deposits and withdrawals

[email protected]

Complaints and disputes

[email protected]

Personal data and privacy

[email protected]

Business and partnerships

[email protected]

Four figures to know

Betalright Casino keeps a desk awake

Betalright Casino staffs every channel continuously, so your question lands on a desk that is actually awake.

Item

Detail

Chat opening hours

Around the clock

Chat first answer

Within 4 minutes

Support e-mail

[email protected]

E-mail reply

Within 12 hours

Phone line

+61 2 9696 8417

Phone waiting time

About 3 minutes

Times quoted in

AEST

Six quick answers

What you get cleared up here

Why does support want my name and email first?

Support matches your account on your registered email address and your full name, so have both handy. Your password never needs to be shared and staff will not ask for it. A short description of the issue helps them find the right records first time.

Can I confirm who licenses this casino?

Betalright Casino LLC holds licence ALSI-349415 from the Anjouan Offshore Finance Authority. That licence number appears in the site footer, so it can be checked against the register at any time. Company number 676397 sits beside it.

Where do I ask for my data or its removal?

Privacy requests go to [email protected], which handles copies, corrections and deletion of personal data. Include the email on your account so the team can verify identity before acting. Replies normally land within twelve hours.

Do I need to complain in writing first?

Escalate to [email protected] when a reply leaves you short, and the team will review the case again. Only after that internal step is done can the matter go to the Anjouan Offshore Finance Authority, the regulator on the licence.

Can I close my account whenever I want?

Yes — email [email protected] or start a live chat and ask for the account to be shut. Any balance is handled under the withdrawal rules before closure. If gambling has become a problem, self-exclusion through BetStop is the firmer option.

What if I need help in another language?

Agents answer in English, German, Finnish and Norwegian, so ask for the language you prefer at the start of the conversation. Email replies arrive in the language you wrote in. Other languages are handled in English only.

Six facts to check

Look up the licence before you play

Here is the company, the island licence and the address that sit behind your account and your money.

Item

Detail

Legal name

Betalright Casino LLC

Company number

676397 (Anjouan)

Registered address

Bandar Salaam, Mutsamudu

Regulator

Anjouan Offshore Finance Authority

Licence number

ALSI-349415

Support e-mail

[email protected]

Betalright Casino checklists

Sorting the sleeve before you tap chat

Before you get in touch

Have these five items within reach and the agent can act on the spot.; Your registered e-mail address; The last four card digits; A recent transaction reference; Screenshots of the error; Your account username

A route that gets heard

From a stuck chat to a formal review

Open an Account

Dated and referenced summary

Write to [email protected] with the dates, the amounts and the reference of any earlier chat, so nothing has to be reconstructed. You get a written acknowledgement.

Answer the request promptly

Read the reply carefully and answer any request for documents promptly; the case pauses until it arrives. A final position comes back in writing, item by item.

Send your file onward

Should the answer still leave you unsatisfied, send the whole file to the Anjouan Offshore Finance Authority. Keep the licence number ALSI-349415 in that message.